At Treasured, we are committed to ensuring the satisfaction of our customers. Please review our policy below for information on returns, exchanges, and refunds.
1. Returns & Exchanges
Eligibility Period: Items may be returned within 7 days of purchase. Returns requested after this period will not be accepted.
Condition of Items: Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
Non-Returnable Items: For hygiene and safety reasons, fashion and stainless steel jewelry cannot be returned or exchanged.
Handling Fee: A 10% handling fee will be applied to all returns to cover restocking and administrative costs.
2. Refund Policy
Refund Method: Refunds will be issued in the form of store credit or exchange. Cash refunds are not available.
Processing Time: Once a return is approved, please allow up to 7 business days for the store credit or exchange to be processed.
3. Product Guarantees
Threading of Pearls: We offer a 3-month guarantee on the threading of pearls. If you experience any issues within this period, please contact us for assistance.
Rhodium & Gold Gilding: Please note that rhodium and gold gilding do not come with a warranty due to the nature of these finishes.
4. Damaged or Incorrect Items
Reporting Period: If you receive a defective or incorrect item, please notify us within 48 hours of delivery.
Required Documentation: To facilitate the process, we may request photographs of the item and packaging.
Resolution: Upon verification, we will arrange for a replacement or provide store credit, as appropriate.
Please use our WhatsApp Line to disclose this to us – 079 146 7800.
5. Return Process
To initiate a return:
Contact Us: Reach out to our customer support team with your order number and details of the item you wish to return.
Await Approval: Our team will review your request and, if approved, provide instructions on how to return the item.
Ship the Item: Securely package the item and send it to the address provided. Please note that return shipping costs are the responsibility of the customer.
Confirmation: Once we receive and inspect the returned item, we will process the store credit or exchange.
For any questions or further assistance, please contact our customer support team.