FAQ's
Our warranty policy covers all of the jewellery purchased from Treasured Manufacturing Jewellers.
This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss over .20cts (this gets covered by your insurance).
Warranty exceptions and exclusions:
1. Any damage to jewellery caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.
2. Any jewellery that has been repaired by another jeweller. We cannot be held responsible for merchandise that has been worked on by another jeweller.
OF COURSE! If you would like to come into the shop to discuss a custom design or try on rings in stock, please contact us to schedule an appointment.
Start by asking your significant other’s friends and family. If they wear rings frequently, try to take one without them noticing to a local jewelry store and ask them to check the size. Be sure to note which finger and hand they wear it on! Each of our fingers are different sizes and they can even vary from right to left hand.
If you are in Pretoria East, you may come by our shop to get sized. If not, any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside). Jewellers will not have quarter sizes, but will be able to determine if you need a quarter size or not.
This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away. If you want your white metal jewellery to not tarnish, opt for white gold or platinum- neither of these metals will tarnish.
Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.
Yes we can and in fact, we love to do it! We love getting to repurpose an heirloom stone, as it can carry so much sentimental value and is an ethical option for your ring. We will send you a form to complete and sign for you to send your heirloom gemstone or diamond to us.
Yes! We love to do custom work so please do not hesitate to ask about going custom.
The timeline can vary depending on material availability and design complexity but on average, custom design takes about 6-8 weeks from start to finish. If we are sourcing a very hard to find stone, it may take up to 12-14 weeks and if we are only making small changes to an existing design it can take as little as 4 weeks.
In a sense, yes.
While Treasured Manufacturing Jewellers owns the rights to all of our designs, if your custom design is made uniquely for you and very distinct, we are not going to duplicate it. However, for more simplified settings and motifs, we cannot guarantee that the ring will not be recreated and as a courtesy to you we will always try to alter it slightly.
No, as we own the rights to all of our designs.
We will gladly customise one of our pieces to fit you and your style. We do not copy designs from other stores as it is illegal to copy another artist’s work. We specialise in custom design and hate to see when our designs get copied so we wouldn’t want to do that to another jewellery designer. However, if you see patterns, designs or motifs that you would like to capture in your custom design, we can design something similar to meet your expectations.
TERMS & CONDITIONS
Our items are all carefully drafted by our Treasured Manufacturing Jewellers Pty (Ltd) design experts, we, therefore, hold the right to all our CAD or Hand Sketched designs, as it remains our intellectual property. We reserve the rights to reuse and compile any of our designs in such a way that appeals to any future commissioned work or range. To share these images or renders on our website and any social media platform also remains our right.
Your Treasured Manufacturing Jewellers Pty (Ltd) Designs jewellery comes with a standard six-month stone replacement guarantee on small stones, excluding center stones. The warranty applies for stones smaller than 0.03ct, due to the delicate nature of the setting techniques used. We recommend checking your center setting regularly for any movement. If the ring starts catching on clothing or cloths this could mean a claw has opened up and could cause the stone to pop out. Should this happen we advise you to refrain from wearing the item and bring it in immediately. In the unlikely event of a small stone popping out of the setting, please contact us for replacement and a full check of your jewellery item.
Specific to rings, even if the size is a bit loose or too snug, we could resize most rings up to one or one and a half sizes bigger or smaller. Kindly keep in mind that the integrity of the ring gets compromised for each sizing. To which we would suggest limiting resizing to a maximum of three times within the ring’s lifetime. We always recommend trying to make sure of the ring size prior to manufacturing, as resizing could result in compromising the security of the stones. Should a stone pop out after resizing, Treasured Manufacturing Jewellers Pty (Ltd) will not be held liable to carry the costs of repair. An additional fee for every resizing will apply, and your sales consultant will communicate this with you prior to the work being carried out.
Kindly note that if the jewellery item is taken to another jeweller for a repair or polish and cleaning, the warranty on your piece will be suspended and Treasured Manufacturing Jewellers Pty (Ltd) will not be held responsible for any damages occurring thereafter.
It is of utmost importance to keep in mind that even though jewellery items are expensive, they are not indestructible. Please make sure that you bring your item back every three to six months for a proper service so that we can ensure the stones are nice and secure and all claws are still intact.
We work on the daily dollar exchange rate to calculate our metal and diamonds. Therefore, our prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service or products.
The Customer is expected to inspect all products upon pickup. Once the delivery note has been signed, you as the customer agree that everything has been received in good order.
We strongly recommend that your insurance is in place before the collection of your item. Make sure you have an all-risk policy cover which includes loss, theft, damage and the risk of a stone popping out etc. Upon the collection of the item in the store all risk of ownership passes to you or your appointed agent. Treasured Manufacturing Jewellers Pty (Ltd) is not liable for any damage incurred after the delivery and recommends the customer insure all products. A valuation certificate will accompany your product through either email or hard copy upon completion of the item.
Treasured Manufacturing Jewellers Pty (Ltd) commissioned pieces cannot be exchanged or refunded. We do provide the opportunity for changes before manufacturing by supplying picture-like renders of the item from all angels to which you can address any concerns before production starts.
Some products or services may be exclusively available online. These products or services may have limited quantities and can only be returned or exchanged in regulation to our Return Policy. The colours and sizes displayed in the images of our products have been done as accurately as possible. We cannot take responsibility for the colour accuracy of each computer monitor, cell phone screen or any device that may be used. We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. At the sole discretion of us, all descriptions of products or product pricing are subject to change at any time without notice. Some products may at any time be discontinued and we reserve the right to do so without notice or explanation.
We reserve the right to modify or remove, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. The responsibility, therefore, lands on you to check this page periodically for any amendments. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We will regularly maintain this website to the best of our ability. The Website is subject to change from time to time. You do not qualify for any compensation due to failure, suspension or if you cannot obtain access to the website.
The most current version of the Terms of Service will be available at any time on this page.
All the diamonds and gemstones used in Treasured Manufacturing Jewellers Pty (Ltd) designs are natural and therefore have individual carat, cut, colouring and clarity. Within the consultation for commission pieces, we provide a diamond viewing where the client is shown a few options and given detailed information as well as up-close inspection of the stones. This meeting provides us with the time to answer any questions and educate where needed so that the client has the opportunity to make an informed decision. Once a client pays a deposit on the quote for the piece, they agree to the use of the stones that were quoted, based on our terms and conditions. We also offer a contract wherein you can reserve the chosen diamond or gemstone with only a 10% deposit if time is needed to notify your bank to release money from savings accounts or selling of investments. We will not be held responsible for the cost of changing the stone, diamonds, gemstones, in the design, after the quote has been accepted and deposit paid. If through no fault of ours any dispute arises between Treasured Manufacturing Jewellers Pty (Ltd) and said client.
Your Treasured Manufacturing Jewellers Pty (Ltd) Designs jewellery comes with a standard six month stone replacement guarantee on small stones, excluding center stones. The warranty applies for stones smaller than 0.03ct, due to the delicate nature of the setting techniques used. We recommend checking your center setting regularly for any movement. If the ring starts catching on clothing or cloths this could mean a claw has opened up and could cause the stone to pop out. Should this happen we advise to refrain from wearing the item and bring it in immediately. In the unlikely event of a small stone popping out of the setting, please contact us for replacement and a full check of your jewellery item.
Specific to rings, even if the size is a bit loose or too snug, we could resize most rings up to one or one and a half sizes bigger or smaller. Kindly keep in mind that the integrity of the ring gets compromised for each sizing. To which we would suggest limiting resizing to a maximum of three times within the ring’s lifetime. We always recommend trying to make sure of the ring size prior to manufacturing, as resizing could result in compromising the security of the stones. Should a stone pop out after resizing, Treasured Manufacturing Jewellers Pty (Ltd) will not be held liable to carry the costs of repair. An additional fee for every resizing will apply, and your sales consultant will communicate this with you prior to the work being carried out.
Kindly note that if the jewellery item is taken to another jeweller for a repair or a polish and cleaning, the warranty on your piece will be suspended andTreasured Manufacturing Jewellers Pty (Ltd) will not be held responsible for any damages occurring thereafter.
When having a custom ring designed and manufactured, the correct size is critical. We know finding out the exact size of a secret ring is never an easy task. We can assist as much as we can, to not spoil the surprise. Even if the size is a bit loose or too snug, we could resize most rings up to one or one and a half sizes; you should keep in mind that the integrity of the ring gets compromised for each sizing. A tiny mark or colour difference may also appear as the solder used is usually differently alloyed for it to melt at a lower temperature, so we would suggest limiting resizing to a maximum of three times within the rings lifetime.
Some Gemstones are not able to handle excessive heat or tension when resizing, and we may have to remove the stones beforehand. Therefore, your resizing fee will depend on how much labour is needed and what metal your ring is. We will confirm the costing of the resizing before any work starts. Some metals cannot be resized and will have to be remade, such as Titanium, Tungsten Carbide, Carbon Fiber, Wood, Zirconium, etc.